Patient Journey

Welcome to Onco360

Specialty medications can be complicated and that’s why we provide a high level of support through every step of your treatment journey. Onco360 knows that living with a new health condition can be overwhelming and we are here for you by turning complex medications into a simple process.

What to Expect Along Your Journey

Starting a new medication can be confusing and stressful. But rest assured that as soon as your doctor sends us your prescription, we start working on it immediately to get it filled.

  1. You will receive a phone call from an Onco Care Coordinator
  2. The Care Coordinator will verify and collect additional information such as height, weight, allergies, and current medications
  3. Once the Care Coordinator has the information needed and your prescription is reviewed by one of our pharmacists, your medication will be shipped, and we will send you a tracking number

Ongoing Care From Your Pharmacy Team

We provide the best and most compassionate care, and our highly trained experts will help you through every step throughout your treatment. Here are members of the Onco360 pharmacy team you will meet along the way:

Onco Care Coordinator

Onco Care Coordinator – Your first phone call will be from one of our Care Coordinators after we receive your first prescription from your doctor to validate your insurance coverage and complete your patient profile.

Board Certified Oncology Pharmacists

Board Certified Oncology Pharmacists – Will review your medication, provide dosing instructions, and identify potential side effects to make sure you are on the best course of treatment to achieve the best possible results.

OncoAdvocate® Team

OncoAdvocate® Team - If you request financial assistance, you will talk to one of our OncoAdvocates. They are the experts in sourcing third-party funding options for eligible patients.

Oncology Nurse

Oncology Nurse – Our nurses are available Monday - Friday 8am-8pm EST to discuss concerns about your medication such as side effects and will collaborate with your doctor and our pharmacists.

Operations Outreach Team

Operations Outreach Team – Each month, when it’s time for a refill, they will call you to discuss your refill and will address any changes in the past month that could affect your treatment.

Medication Therapy Management (MTM) Nurses

Medication Therapy Management (MTM) Nurses – Responsible for providing ongoing education and medication counseling outreach for certain medications.

How To Refill

Based on your prescription instructions and dosing, we know exactly when you are due for a refill.

  1. You will be contacted by a member of our Operations Outreach Team about a week before you are due to run out of medication.
  2. We will ask you a few questions about your medication, including any side effects or if there have been any changes in your health.
  3. After we have your answers and your prescription is reviewed by our pharmacists, we will begin the refill process. If a new prescription or prior authorization is needed, we will handle any paperwork or phone calls to refill your prescription.

Note: If you do not receive a call from our pharmacy within seven days of a needed refill, feel free to contact us at 877.662.6633.


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