Patient Journey

Welcome to Onco360

Specialty medications can be complicated and that’s why we provide a high level of support through every step of your treatment journey. Onco360 knows that living with a new health condition can be overwhelming and we are here for you by turning complex medications into a simple process.

What is a Specialty Pharmacy?

A specialty pharmacy is a pharmacy that provides medications for chronic or complex conditions. You probably saw a specialist for this condition, and now you need a specialty pharmacy to help you with a higher level of support for your new therapy plan.

We help with:
• Turning a complicated medication process into simple step-by-step instructions
• Explanation and support for administering medications
• Special storage directions if needed
• Support for any possible side effects by oncology nurses and Board-Certified Oncology Pharmacists

What Makes Onco360 So Unique?

Onco360 has quickly grown to be one of the largest, independent Oncology Pharmacy companies in the country thanks to our devotion to caring for cancer patients, and our commitment to superior service. We accomplish this by bringing together unique capabilities that are helping advance Oncology Pharmacy care.

Focused solely on oncology and simplifying the complexity of cancer care for patients and their physicians

Setting industry standards for Oncology Pharmacy care with dispensing and clinical practice standards that consistently deliver superior service

Highly coordinated, high-touch service model dispensing oral, injected, and medications, including an impressive portfolio of limited distribution drugs

Patient Advocates whose sole focus is getting patients access to care through financial assistance

Timely and thorough benefit verification process

Superior clinician and patient support led by Board Certified Oncology Pharmacists

Providing national service through our network of URAC-, ACHC-, and NABP Digital-accredited Oncology Pharmacies

What to Expect

As soon as your doctor sends us your prescription, we start working to get it filled right away.

You will receive a phone call from an Onco Care Coordinator
They will verify and collect additional information such as height, weight, allergies, and current medications
Once the Care Coordinator has the information needed and your prescription is reviewed by one of our pharmacists, your medication will be shipped, and we will send you a tracking number

Financial Assistance and our OncoAdvocate^® Team

We know that one of the main concerns of new cancer or chronic disease diagnosis is, “how will I pay for my medication.” If you are having difficulty paying for your medication or have questions regarding payment, please ask to speak with one of our OncoAdvocates. Our OncoAdvocate® Team has over 20 associates dedicated to sourcing third-party funding solutions for our patients to help ease any financial burden.

We have a program that searches and matches funding opportunities to help get you started on your therapy quickly. Everything will be handled from start to finish including finding funding sources, any paperwork, updates, etc.

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Patient Welcome Kit

After you receive your tracking information for your first prescription from Onco360, a package will arrive the next day in most instances. This package will contain all of the items needed to get started: your medication and any supportive items needed, a Patient Welcome Kit, and a Patient Care Kit.

Inside the Patient Welcome Kit is a magnet for your refrigerator and an easy-to-read Patient Welcome Booklet along with several forms that will need to be completed and returned in the envelope also provided inside the kit.

The Patient Care Kit is in a zipped pouch and is filled with over-the-counter items that can help to combat the most common side effects you may experience when starting your medication. Our clinical team hand-picked each of these items with your health and well-being in mind.

If you have additional questions or need an extra copy of the Patient Welcome Kit, please call 877.662.6633 or access via the
myOnco360 Patient App + Portal.

Ongoing Care From Your Pharmacy Team

Since we provide the best and most compassionate care, we have a team of highly trained experts that will help you through every step of the way throughout your treatment, Here are members of the Onco360 pharmacy team you will meet along the way:

Onco Care Coordinator – Your first phone call will be from one of our Care Coordinators after we receive your first prescription from your doctor to validate your insurance coverage and complete your patient profile.

Board Certified Oncology Pharmacists – Will review your medication, provide dosing instructions, and identify potential side effects to make sure you are on the best course of treatment to achieve the best possible results.

OncoAdvocate® Team - If you request financial assistance, you will talk to one of our OncoAdvocates. They are the experts in sourcing third-party funding options for eligible patients.

Oncology Nurse – Our nurses are available anytime to discuss concerns about your medication such as side effects and will collaborate with your doctor and our pharmacists.

Operations Outreach Team – Each month, when it’s time for a refill, they will call you to discuss your refill and will address any changes in the past month that could affect your treatment.

Medication Therapy Management (MTM) Nurses – Responsible for providing ongoing education and medication counseling outreach for certain medications.

How To Refill

Based on your prescription instructions and dosing, we know exactly when you are due for a refill.

You will be contacted by a member of our Operations Outreach Team about a week before you are due to run out of medication.
We will ask you a few questions about your medication, including any side effects or if there have been any changes in your health.
After we have your answers and your prescription is reviewed by our pharmacists, we will begin the refill process. If a new prescription or prior authorization is needed, we will handle any paperwork or phone calls to refill your prescription.

Note: If you do not receive a call from our pharmacy within seven days of a needed refill, feel free to contact us at 877.622.6633.

Patient Journey